Articles by Jeff Fiddler
June 30th • 7 min read
Keeping the Customer Satisfied: The Four Pillars of B2B SaaS Retention
Most SaaS companies understand and acknowledge the necessity of retaining customers. However, the tactics they deploy often lack depth and effectiveness, akin to attempting to play chess with a checkers strategy. Customer retention isn't merely about delivering good service and hoping for the best; it's a complex, multidimensional task that calls for strategic planning and […]
June 30th • 7 min read
When to Build vs Buy a Data Importer: Deep Dive
A manual data onboarding process with hurdles that is tricky to navigate for clients brings challenges such as high churn rates and a deluge of support tickets for businesses impacting a business's success. With efficient and accurate data onboarding however, companies can unlock valuable insights and streamline various applications. As the decision to build a […]
June 30th • 5 min read
Overcoming External Drivers of Churn in B2B SaaS
The secret to success in B2B SaaS is not one-times sales; it's building lasting relationships with customers. The strength of these relationships keeps customers loyal through ups and downs, secures a revenue stream that can afford rising acquisition costs, and determines the ultimate value of your company. And let's not forget, happy customers can become […]
All Articles
Keeping the Customer Satisfied: The Four Pillars of B2B SaaS Retention
Most SaaS companies understand and acknowledge the necessity of retaining customers. However, the tactics they deploy often lack depth and effectiveness, akin to attempting to play chess with a checkers strategy. Customer retention isn't merely about delivering good service and hoping for the best; it's a complex, multidimensional task that calls for strategic planning and […]
When to Build vs Buy a Data Importer: Deep Dive
A manual data onboarding process with hurdles that is tricky to navigate for clients brings challenges such as high churn rates and a deluge of support tickets for businesses impacting a business's success. With efficient and accurate data onboarding however, companies can unlock valuable insights and streamline various applications. As the decision to build a […]
Overcoming External Drivers of Churn in B2B SaaS
The secret to success in B2B SaaS is not one-times sales; it's building lasting relationships with customers. The strength of these relationships keeps customers loyal through ups and downs, secures a revenue stream that can afford rising acquisition costs, and determines the ultimate value of your company. And let's not forget, happy customers can become […]
Ingenious Build Saves Months of Development Time with Dromo
Ingenious BUILD, a data platform for project management and construction administration, successfully streamlined their data onboarding process using Dromo, saving months of development time. Scrambling to handle data from large new customers, Ingenious Build decided to buy Dromo instead of building an in-house solution. With Dromo, they reduced the load on their developers and delivered a foolproof self-service importing experience for end users.
Buy vs Build Considerations for your Data Importer
Looking for a better way to import data files from customers? I've got good news! Any proficient engineer can design a decent importer tailored to a particular file within a couple of weeks. The bad news? As the requirements for the importer expand and change, edge cases and obstacles will bedevil your homegrown importer long […]
10 Questions to Ask When Choosing a Data File Importer
When you partner with a vendor instead of building a data importer yourself, you expect a seamless product and great service, so you can focus on the hundreds of other items on your to-do list. But with so many vendors out there, it can be difficult to choose one that balances service and features with […]
Waycool Migrates from Flatfile to Dromo in Under an Hour and Saves Big
Waycool Software, a provider of management solutions to non-profits, successfully transitioned from Flatfile to Dromo for data onboarding. The migration, which saved Waycool tens of thousands of dollars a year and improved its user experience, was completed in less than an hour, highlighting Dromo's ease of configuration, developer-friendly tooling, and responsive support.
UpKeep Improves Its CSV Import Success Rate to 99% with Dromo
As Upkeep grew, it needed a better way to handle the influx of new customers trying to integrate their data into its platform. Here's how Upkeep simplified the onboarding process for new customers and recovered precious customer success and engineering resources with Dromo.
10 Strategies for Reducing Customer Churn in B2B SaaS
Exhausted from watching your hard-earned customers walk away? Given the high costs of customer acquisition in B2B SaaS, it is hard to overstate the significance of curtailing customer churn and bolstering retention. With every customer that churns, you lose not only the revenue they bring but also the investment you made in acquiring them. What's […]
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